HealWays

Terms & Conditions

https://healways.hu. Effective from: 27.09.2021.

Please read this document carefully before finalizing your order, as by completing your order you accept the content of these Terms & Conditions!

The General Terms and Conditions ("GTC") contain the general contractual conditions for the use of the web shop operated by HealWays Kft. (1025 Budapest, Kapy utca 32., tax number: 26506197-1-41, as service provider ("Service Provider")). Please only use our services if you agree with all points and consider them binding. This document is not filed, it is concluded exclusively in electronic form (it does not qualify as a written contract) and does not refer to any code of conduct.

  1. Imprint - Operator Information:

Name: HealWays Kft.

Registered office: 1025 Budapest, Kapy utca 32.

Mailing address: 1025 Budapest, Kapy utca 32.

Registration authority: Budapest Metropolitan Court

Company registration number: 01 09 329211

Tax number: 26506197-1-41

Representative: Eckhart Erzsébet

Phone: +36 30 390 3986

Email: info@healways.hu

Website: https://healways.hu

Hosting provider:

Name: MediaCenter Hungary Kft.

Registered office: 6000 Kecskemét, Erkel Ferenc utca 5.

Phone: +36 21 201 0505

Tax number: 13922546-2-03

  1. Basic Provisions:

2.1. Modifiability of the terms.

2.2. The Service Provider reserves all rights regarding the website, any part thereof and the content appearing on it, as well as the distribution of the website. It is prohibited to download, electronically store, process and sell the content appearing on the website or any part thereof without the written consent of the Service Provider.

2.3. Scope and acceptance of the GTC: The content of the contract between us is determined – in addition to the provisions of the relevant mandatory legislation – by these General Terms and Conditions (hereinafter: GTC). Accordingly, the present GTC contain the rights and obligations of both parties, the conditions for the conclusion of the contract, performance deadlines, delivery and payment conditions, liability rules, and the conditions for exercising the right of withdrawal.

The technical information required for using the website that is not contained in these GTC is provided by other information available on the website.

You are obliged to familiarize yourself with the provisions of these GTC before finalizing your order. By purchasing through our web shop, you accept the provisions of these GTC, and the GTC become an integral part of the contract concluded between you and the Service Provider.

  1. Range of products and services:

On the website we sell tickets for events and consultations. Information about the essential properties of the available event tickets and events can be found in the descriptions of the respective events and consultations.

3.1. Correction of data entry errors – responsibility for the accuracy of provided data

During the ordering process, you have the option to modify the data you entered at any time before finalizing the order. Please note that it is your responsibility to ensure that the data you provide is entered correctly. The Service Provider excludes liability for incorrect data entry.

3.2. Procedure in case of incorrect price

An obviously incorrectly displayed price is:

  • A price of 0 HUF,
  • a price reduced by a discount but incorrectly displaying the discount.

In case of an incorrect price display, the Service Provider offers the option to purchase the service at the actual price, whereupon the buyer can decide whether to order at the actual price or cancel the order without adverse legal consequences.

  1. Registration/Purchase

4.1. Registration and purchase

No registration is required for purchasing.

If you wish to purchase, you must provide the necessary data on the checkout page, including your name, address, email address and phone number, and optionally your company name and tax number.

4.2. Purchase process

By clicking on an event on the events page or via a direct link, you can select the desired event or consultation.

Please note that we accept no responsibility for any typos or incorrect data!

  1. Order process

After selecting the event, you can place any number of tickets in the shopping cart by clicking the "Buy ticket" button, without creating any purchase or payment obligation.

You will then be taken to the "Shopping Cart" page. Here you can remove tickets or change quantities.

If you do not wish to select additional tickets, you can proceed by clicking "Proceed to checkout".

After clicking "Proceed to checkout", the cart contents and the total amount payable will be displayed. You then need to fill in your user details.

5.1. Order finalization (offer):

Once you have confirmed that the cart contents match your order and your data is correct, you can complete your order by clicking "Submit order".

By clicking "Order", you expressly acknowledge that your offer is considered submitted and entails a payment obligation. Your offer binds you for 48 hours.

5.2. Order processing, contract conclusion

You can place an order at any time. The Service Provider will confirm your offer by email at the latest on the next business day. The contract is concluded when the confirmation email sent by the Service Provider becomes accessible in your email system.

  1. Payment method for ordered products and shipping costs

6.1. Payment method

  • Payment on site: In this case, you pay the purchase price at the operator's premises in HUF.
  • Payment by bank card via the OTP SimplePay system. Available for holders of valid MasterCard, Maestro, Visa, Visa Electron and American Express cards.

The total amount payable includes all costs as per the order summary and confirmation email.

6.1.1 Data transfer notice

I acknowledge that my personal data stored in the user database of https://healways.hu will be transferred to OTP Mobil Kft. as a data processor. Scope of transferred data: surname, first name, country, phone number, email address.

The nature and purpose of the data processing carried out by the data processor can be found in the SimplePay Privacy Policy at the following link: http://simplepay.hu/vasarlo-affhttp://simplepay.hu/vasarlo-aff

6.2. Shipping methods and prices

The confirmation email serves as the ticket for the booked event.

Delivery deadline:

1 business day from order confirmation.

  1. Right of withdrawal

CONSUMER INFORMATION PURSUANT TO GOVERNMENT DECREE 45/2014. (II. 26.)

7.1. Information about the consumer's right of withdrawal

According to the Civil Code, only a natural person acting outside the scope of their profession, self-employment, or business activity qualifies as a consumer.

The consumer cannot exercise their right of withdrawal or termination pursuant to Section 29 (1) point l) of Government Decree 45/2014 (II.26.) if the ticket is for a specific date. In this case, the Service Provider is not able to redeem the ticket or refund the purchase price (except in the case of event cancellation).

The consumer has the right of withdrawal without giving reasons pursuant to Section 20 of Government Decree 45/2014 (II. 26.).

  1. in the case of a sales contract for goods,
  2. from the day of receipt of the goods,
  3. when purchasing multiple goods with different delivery times, from the day of receipt of the last delivered item,

within a period of 14 days.

The provisions in this section do not affect the consumer's right to exercise the right of withdrawal in the period between the conclusion of the contract and receipt of the goods.

If the consumer made an offer to conclude the contract, they have the right to withdraw the offer before the contract is concluded.

7.2. Withdrawal declaration

The consumer can exercise the right of withdrawal through a clear declaration or by using the template form available on the website.

Please send the withdrawal declaration and the product to the following address:

HealWays Kft., 1025 Budapest, Kapy utca 32.

7.3. Validity of the withdrawal declaration

The right of withdrawal is considered exercised in time if the consumer sends their declaration within the 14-day period.

The consumer bears the burden of proof that the right of withdrawal was exercised in accordance with these provisions.

The Service Provider is obliged to confirm the consumer's withdrawal declaration without delay on an electronic data carrier.

7.4. Exclusion of the right of withdrawal

The Service Provider expressly points out that the right of withdrawal cannot be exercised in the cases specified in Section 29 (1) of Government Decree 45/2014 (II.26.).

  1. in the case of a service contract after the complete performance of the service, if the business started the performance with the express prior consent of the consumer and the consumer acknowledged that they lose their right of termination after the complete performance;
  2. regarding a product or service whose price depends on fluctuations in the financial market that the business cannot influence;
  3. in the case of non-prefabricated goods made to the consumer's specifications or clearly personalized;
  4. regarding perishable goods or goods with a short shelf life;
  5. regarding sealed goods that cannot be returned after opening for health protection or hygiene reasons;
  6. regarding goods that, due to their nature, become inseparably mixed with other goods after delivery;
  7. regarding alcoholic beverages whose actual value depends on market fluctuations beyond the business's control, and whose price was agreed at the time of contract conclusion, but delivery occurs only after the thirtieth day;
  8. in the case of a contract where the business visits the consumer at their express request to carry out urgent repair or maintenance work;
  9. regarding the sale of sealed audio, video recordings or computer software if the consumer opened the packaging after delivery;
  10. regarding newspapers, magazines and periodicals, except for subscription contracts;
  11. regarding contracts concluded at public auctions;
  12. regarding contracts for accommodation (except for residential purposes), transport, car rental, catering or leisure services, if a specific performance date was agreed;
  13. regarding digital content not supplied on a tangible medium, if the business began performance with the consumer's express prior consent and the consumer declared awareness of losing the right of withdrawal.
  14. Warranty

8.1. In which cases can the user exercise warranty rights?

In case of defective performance by the Service Provider, the user can assert warranty claims according to the provisions of the Civil Code.

8.2. What rights does the user have based on their warranty claim?

The user may, at their choice, assert the following warranty claims: repair or replacement, unless the chosen option is impossible or would cause disproportionate additional costs compared to another option. If repair or replacement was not requested, a proportionate price reduction or – as a last resort – withdrawal from the contract may be requested.

8.3. Within what deadline can the user assert their warranty claim?

The user (if qualifying as a consumer) must report the defect immediately after discovery, but no later than two months. Warranty claims cannot be asserted after the two-year limitation period.

8.4. Against whom can the warranty claim be asserted?

The user can assert their warranty claim against the Service Provider.

8.5. What other conditions apply for asserting warranty rights?

Within six months of performance, there are no additional conditions beyond reporting the defect, provided the user proves that the product or service was provided by the web shop operator. After six months, however, the user must prove that the defect existed at the time of performance.

Product liability

8.6. In which cases can the user exercise product liability rights?

In case of a defect in a movable item (product), the user may choose to assert warranty or product liability claims.

8.7. What rights does the user have based on their product liability claim?

As a product liability claim, the user may only request repair or replacement of the defective product.

8.8. When is the product considered defective?

The product is considered defective if it does not meet the quality requirements in force at the time of placing on the market or does not have the properties described by the manufacturer.

8.9. Within what deadline can the user assert their product liability claim?

The product liability claim can be asserted within two years of the manufacturer placing the product on the market. After this period, this right expires.

8.10. Against whom and under what conditions can the product liability claim be asserted?

Product liability claims can only be asserted against the manufacturer or distributor of the movable item. The user must prove the product defect.

8.11. In which cases is the manufacturer (distributor) exempt from product liability?

The manufacturer (distributor) is only exempt from product liability if they can prove that:

  • the product was not manufactured or placed on the market in the course of business, or
  • the defect was not recognizable according to the state of science and technology at the time of placing on the market, or
  • the product defect results from the application of legal regulations or mandatory official requirements.

For exemption, it is sufficient to prove one reason. Please note that warranty and product liability claims cannot be asserted simultaneously for the same defect.

  1. Miscellaneous provisions

For matters not regulated in these GTC, the provisions of the Civil Code (Act V of 2013) and for consumer contracts Government Decree 45/2014 on distance contracts shall apply.

  1. Complaint management (for consumers)

10.1. Consumers can submit their complaints about the product or the Service Provider's activities at the following contacts:

Mailing address: 1025 Budapest, Kapy utca 32.

Phone: +36 30 390 3986

Email: info@healways.huinfo@healways.hu

Complaints submitted by phone or other means of communication will be assigned an individual identifier by the Service Provider.

The Service Provider responds to written complaints within 30 days.

In case of rejection of a complaint, the Service Provider informs the user about the reasons for the rejection.

10.2 Other legal remedies

If a consumer dispute between the Service Provider and the user cannot be resolved through negotiations, the following options are available:

11.2.1. Complaint to the consumer protection authority

Authority contact details:

NFH Central Hungary Regional Inspectorate

1052 Budapest, Városház u. 7.

1364 Budapest, P.O. Box 144.

Phone: +36 1 328 0185

Fax: +36 1 411 0116

Email: fogyved_kmf_budapest@nfh.hu

11.2.2. Initiation of mediation proceedings

Budapest Mediation Board Address: 1016 Budapest, Krisztina krt. 99. Phone: 06-1-488-2131 Fax: 06-1-488-2186 Email: bekelteto.testulet@bkik.hu

11.2.3. Initiation of court proceedings

  1. Copyright

Pursuant to Section 1 (1) of the Copyright Act of 1999 (Act LXXVI), the website qualifies as a copyrighted work. It is prohibited to use the graphic and software solutions found on the website without permission. Rights holder: HealWays Kft.

  1. Liability

All information published on https://healways.hu is for informational purposes only. We accept no liability for any incompleteness, inaccuracies and typographical errors.https://healways.hu oldalon megjelenő valamennyi információ kizárólag tájékoztatásul szolgál. Törekszünk ezen információk folyamatos frissítésére, ugyanakkor semmiféle felelősséget nem vállalunk az információk esetleges hiányosságai, pontatlanságai és elírások miatt. Az oldalainkon feltüntetett valamennyi információ felhasználása a Felhasználó saját felelősségére történhet.

The Service Provider excludes all liability for the conduct of website users.

The information published on the website does not replace medical diagnosis and does not constitute guidance for treating any disease.

The pages of the service may contain links to websites of other providers. The Service Provider assumes no responsibility for their data protection practices and other activities.

  1. Data Protection

The website's privacy policy is available at: https://healways.hu/adatvedelmi-tajekoztatohttps://test.healways.hu/adatvedelmi-tajekoztato

Budapest, September 27, 2021.